We answer your questions
Product
C'est quoi du papier recyclé?
No worries — we don’t recycle used toilet paper. Our recycled paper comes from waste paper and old cardboard collected from businesses and households around the factory’s region. It is then sorted using laser technology that keeps only paper without ink.
Where is Ecopop made?
Everything is made in Europe. The paper waste is collected in Spain, in Girona, and our rolls are produced nearby in a B Corp–certified factory.
Why is Ecopop toilet paper beige?
The beige color of our toilet paper is completely natural. It comes from recycled paper fibers, which we deliberately choose not to bleach.
This is a conscious choice: to avoid unnecessary chemical treatments, to preserve resources, and above all, to protect your skin.
What are PFAS?
PFAS (per- and polyfluoroalkyl substances) are chemical compounds used to make certain materials resistant to water, grease, or heat. They can be found in food packaging, waterproof textiles, non-stick coatings… and sometimes even in toilet paper.
They are often called “forever chemicals” because they do not break down naturally, accumulate in the environment, and can contaminate water, food… and our bodies. Some studies link them to risks such as cancer, endocrine disruption, or harm to the immune system.
At Ecopop, we have our toilet paper tested to ensure that it contains no detectable traces of PFAS.
Isn’t your toilet paper a bit expensive?
Honestly, it’s actually a pretty good deal. Most brands show the price per roll (not per sheet), even though they often sell rolls with around 150 sheets and about 75g of paper.
With us, each roll is double-ply, with 350 real sheets and 130g of paper per roll.
So yes, at first glance it might seem a bit more expensive… But in reality, you get more paper, and each roll lasts longer.
When you compare the price based on actual usage, we’re right in line with — and often even more competitive than — many supermarket toilet paper brands.
Pourquoi emballer les rouleaux individuellement ?
We need to protect our rolls from moisture and germs. We could wrap them in packs of six (the maximum possible), but that would require thicker paper. The result? We’d end up using the same amount of paper (by weight) as wrapping six rolls individually with our ultra-thin paper.
So we chose individual wrapping: it looks better, it’s more eye-catching, and it’s perfect for sharing our mission with a smile. And most importantly, our packaging contains no plastic at all. And that’s the real win.
Subscription
How does the Ecopop subscription work?
Our subscription is simple: choose your delivery frequency (every 4, 2, or 1 months), and we deliver directly to your home. You can change or cancel at any time at no cost.
What is the benefit of subscribing?
Never run out of toilet paper again! We take care of it for you, so there’s no need to stress about it during your grocery shopping.
I want to pause my subscription for a while, how can I do that?
It’s possible! Send us your request via the contact form: “About” tab > “Contact” tab.
I want to change the delivery frequency, how can I do that?
It’s possible! Send us your request via our “Contact” form.
Delivery
When will I be delivered?
You should expect between 1 and 5 business days for your box to arrive at your home.
I won’t be home when my delivery arrives, what happens?
If you are not at home when the delivery driver arrives, your package will automatically be dropped off at the UPS Access Point closest to your home. You will then have 7 days to collect it. After this period, the package will be returned to us.
Please make sure to carefully check the emails sent by Ecopop and UPS to track your delivery.
Is it possible to have my order delivered to a pickup point?
Yes, we currently work with UPS and you simply need to enter the UPS Access Point of your choice as the shipping address. To view UPS Access Points:
https://www.ups.com/be/fr/business-solutions/expand-your-online-business/ups-access-point
How can I track my order and delivery?
When your order leaves our warehouse, you will receive an email from us containing a tracking link. This link will take you to a page where you can see all the information related to your package: the shipping location and date, when the carrier receives it, when it is on its way, and more. Our partner UPS will also send you notifications to inform you about the delivery of your package.